Australia
Express Post Delivery $15 (1- 3 Working Days)
United States and all other International: $19.95
EXPRESS POST DELIVERY
Orders placed before AEST 2pm Monday - Friday are dispatched on the same day. Orders going to metropolitan areas in Australia (excl. Perth & Darwin) should arrive next business day*.
Orders placed after AEST 2pm will be dispatched the following day and should be received within 2-3 business days.
We love to get your items to you as swiftly as possible, though we can’t guarantee 100% next day delivery in all cases, even though we wish we could. Australia Post is our provider and works extremely hard to get deliveries to all our customers on time, however sometimes there are some situations that can cause unavoidable delays.
If you happen to place your order over the weekend or on a public holiday, it will be duly processed the next business day and received the following, just like we described in the above scenario.
STANDARD DELIVERY
All orders placed before AEST 2pm will be sent out the same business day via Aus Post's Parcel Post service. Orders placed after AEST 2pm will be sent out the following business day.
. Duration of delivery will vary depending on your location anywhere from 2-6 business days. All packaged are sent from our warehouse in Mount Waverley (postcode 3149).
We advise you use Aus Post's trusty Postage Calculator to get a delivery estimate for your location, available under the below link:
https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/
We love to get your items to you as swiftly as possible, though we can’t guarantee 100% the promised timeframes, even though we wish we could. Australia Post is our provider and works extremely hard to get deliveries to all our customers on time, however sometimes there are some situations that can cause unavoidable delays.
If you happen to place your order over the weekend or on a public holiday, it will be duly processed and sent out the next business day.
Items must be returned to us for a REFUND or EXCHANGE according to the following conditions:
-The garment is unworn, unwashed, and in it’s original condition with all our tags attached. Your garment must be free of make-up marks, deodorant marks, in fact it needs to be free of any/all marks.
-It arrives at our office within 7 working days of you receiving it.
-It has been approved through Evie and Anna Customer Service Team and you have obtained a Returns Authorisation Number (RA#) via customercare@evieandanna.com. The returns slip provided with your order must be completed, please don’t leave out any of the questions we have asked otherwise there may be delays in processing your return and let’s face it that’s not how we want to roll.
-If you wish to exchange, please notify us with your preferred style/size/colour as soon as possible, so you don’t miss out.
-For sale items: We will only provide an exchange on items over $50 NO REFUNDS ON SALE. We need to receive the item back within the same conditions outlined above, along with your exchange request/s via email, phone, or noted on your returns slip. It must be an item available on the e-boutique within the 7 working day time frame. Exchanges are sent out free of charge.
You are responsible for posting your return goods back to Evie and Anna. We recommend using a prepaid service that offers tracking (such as Australia Post Express satchels, within Australia). This ensures safe receipt of goods and prevents missing items. Evie and Anna is not responsible for any lost incoming parcels so please be sure to use the above method.
*Refunds are processed less the return postage. Please note: the original postage charge cannot be refunded either.
Where a receipt for postage is provided to return faulty goods, the cost will be refunded ONLY up to the amount of original postage paid (see DELIVERY COSTS at top of page). Any additional payment made by you to return faulty goods to Evie and Anna , beyond the original postage charge paid by you, will not be refunded. Refunds are made against the original payment method used. We cannot refund onto a different card. We process refunds within 2 - 4 Working Days of receiving them, however please keep in mind they can take up to 10 business days to come back into your account.
If you have any other questions that we haven’t been able to answer here, then go ahead and email customercare@evieandanna.com
DISCOUNT CODES:
Please note discount codes can only be redeemed on full price items. They cannot be used in conjunction with sale products
WHERE WE SHIP TO
